Question 1

1. Why choose NSC?

Accepted Answer

NSC provides specialized support to pastors /missionaries/ministers. NSC’s founders combine professional counselling credentials with over 15 years of hands-on experience in mission field and pastoral care across diverse cultural contexts. This dual expertise allows them to empathize deeply with the specific challenges, pressures, and joys faced by those in ministry, and provide specific training to our NSC therapists in caring for you.

Unlike many secular counsellors, NSC therapists are uniquely attuned to the spiritual, cultural, and emotional nuances of pastoral and missionary life. They understand the complexities and sensitivities of ministry roles and delivers personalized care that addresses both personal and professional struggles in a faith-sensitive, culturally aware manner.  NSC therapists are specially trained to create a non-judgmental, non-denominational, confidential, and safe space. This environment empowers clients to openly explore their experiences, process challenges, and find clarity without fear of misunderstanding or judgment.

In summary, Nexus Space Counselling stands out as a trusted partner for ministers and missionaries, offering expert, empathetic, and specialized counselling that honours their unique calling and context. For more details, visit their official website or contact them directly.

Question 2

2. How do I ensure the counselling session is confidential and not shared with any others?

Accepted Answer

All therapists at NSC are Professional Counsellors and adhere to the Code of Ethics of the professional association they are associated with. This ensures:

• Strict confidentiality of all session details and personal information.
 • Disclosure only with explicit client consent or when legally mandated (e.g., imminent risk of harm).
 • Compliance with professional standards for client care and privacy.

Please visit our page of privacy and confidentiality policy for more details.

Question 3

3. Will my sending church / mission organization receive notification that I am receiving counselling service with NSC?

Accepted Answer

Your sending church or mission organization will not be notified that you are receiving counselling services with Nexus Space Counselling (NSC) under NSC Strict Confidentiality Policy

Question 4

4. Do the counsellors belong to any denomination? How would Christianity values and belief be incorporated during counselling session?

Accepted Answer

While all NSC counsellors have a personal relationship with God, they adhere strictly to the Code of Ethics. This ensures they do not impose any specific denominational beliefs, doctrines, or prescriptive “should/must” statements during sessions. At NSC, your personal values, beliefs, and spiritual background are of utmost importance.

If you choose to incorporate your Christian beliefs or spirituality into the counselling process, NSC counsellors are skilled at integrating these elements in a way that supports your goals. They can draw on your faith to provide comfort, guidance, or meaning, while maintaining a respectful and non-judgmental stance. This integration is entirely guided by your preferences and comfort level.

Question 5

5. I am a missionary outside of HK, can I receive the service?

Accepted Answer

Yes, missionaries outside Hong Kong can receive NSC services through secure online sessions, available in English, Cantonese, or Mandarin.

Question 6

6. I am an ex-pastor/missionary/minister and I stopped serving because of the traumas and mental health, can I apply to receive counselling service at NSC?

Accepted Answer

Yes, as an ex-pastor, missionary, or minister who stopped serving due to trauma or mental health challenges, you can apply for counselling at NSC. While NSC primarily serves active ministry members, we consider ex-ministry individuals on a case-by-case basis, with a heartfelt commitment to fostering healing through professional, confidential counselling. Contact NSC to discuss eligibility and begin the process.

Question 7

7. I am a missionary/pastor/minister receiving a low salary and cannot afford the counselling fee, can NSC help?

Accepted Answer

If you are a ministry member with a low salary and cannot afford counselling fees, NSC provides a limited number of pro-bono sessions and highly affordable rates compared to market standards, driven by our commitment to support God’s servants. Additionally, NSC is also trying to raise donations to further assist those unable to pay.

Question 8

8. I am not yet sent out as a missionary but actively preparing to be sent, can I receive NSC service?

Accepted Answer

Yes, if you are preparing to be sent as a missionary and experiencing anxiety, depression, or past events that may hinder your mission work, NSC welcomes you to receive our services for mental and emotional preparation for the mission field.

Question 9

9. Can I choose my preferred counsellor based on their experience and background?

Accepted Answer

Yes, you can choose your preferred counsellor at NSC based on their experience and background. When completing the intake form, you can specify your challenges, goals, and therapist preferences. We will strive to match you with your chosen counsellor, subject to their availability.

Question 10

10. What should I expect in the first sessions?

Accepted Answer

IIn your first counselling session at NSC, expect an assessment where the therapist will:
1. Get to Know You: Explore your emotional challenges, personal history, and therapy goals to understand your needs.
2. Discuss Approach and Plan: Share a recommended therapeutic approach, answer your questions, and collaborate on an initial treatment plan with tailored solutions.
3. Clarify Next Steps: Ensure clarity on what you need help with and how you and your therapist will work together moving forward.

This first session is designed to build trust and set a foundation for effective counselling.

Question 11

11. How many sessions do I need?

Accepted Answer

The number of counselling sessions you need NSC depends on your specific goals and challenges. Some clients find resolution in just a few sessions, while others opt for longer-term support. The choice is yours, based on what feels right for you and the progress. Your therapist will collaborate with you to assess progress and determine the best approach.

Question 12

12. How often should I show up for therapy?

Accepted Answer

At NSC, weekly therapy sessions are recommended to ensure consistency and progress in addressing your challenges. If your schedule doesn’t allow for weekly sessions, bi-weekly sessions can be arranged to accommodate your needs.

Question 13

13. What are the cancellation policies?

Accepted Answer

To cancel or reschedule a session at NSC, notify your therapist directly at least 24 hours before the scheduled session. Cancellations or rescheduling with less than 24 hours’ notice will incur the full session fee, except in cases of emergencies or illness.

Question 14

14. Can I get service from NSC if I am just a general member of a church?

Accepted Answer

NSC primarily offers affordable counselling to ministry members.  For general member, NSC can refer you to other counselling centres offering sliding-scale session rates to meet your needs.

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